Bemo helper Privacy policy

Last Updated: April 6, 2026

Welcome to Bemo Helper. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, in accordance with the German Federal Data Protection Act (BDSG) and the EU General Data Protection Regulation (GDPR).

Data Controler

The party responsible for processing your data (the "Controller") is:

Bemo Helper Preussenallee 5, 14052 Berlin, Germany

Email: [email protected]

Information We Collect

We collect information that you provide directly to us, as well as data generated through your use of our AI services:

Contact Information: Name, email address, and billing details.

Payment Data: Processed securely via Stripe. We do not store full credit card numbers on our servers.

AI Input & Conversation Data: We collect the prompts, text, and data you input into our AI interfaces, as well as the resulting outputs.

Technical Data: IP addresses, browser type, and usage patterns collected via our hosting providers (AWS/Azure).

How We Use Your Data

We process your data for the following purposes:

Service Delivery: To provide AI-driven solutions and customer support.

Model Improvement: To refine our internal workflows and improve the quality of AI responses.

Marketing: To send updates or offers (where legally permitted or with your consent).

Compliance: To meet legal obligations and enforce our terms of service.

Security: To detect and prevent fraudulent or malicious activity.

Legal Basis (GDPR): We process data based on Art. 6(1)(b) (Performance of a contract), Art. 6(1)(c) (Legal obligation), and Art. 6(1)(f) (Legitimate interest in improving our services).

AI Infrastructure & Third-Party Processors

To provide our services, we share specific data with third-party infrastructure providers. These providers act as Data Processors:

AI Models: We utilize OpenAI, Claude (Anthropic), and GoHighLevel to process your inputs.

Communications: Twilio is used for messaging and communication services.

Infrastructure: Our services are hosted on AWS and Microsoft Azure.

Payments: All transactions are handled by Stripe.

International Data Transfers

Since many of our partners (OpenAI, Anthropic, Stripe, Twilio) are headquartered in the United States, your data may be transferred outside the European Economic Area (EEA).

To ensure a high level of data protection, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission and, where applicable, the EU-U.S. Data Privacy Framework.

AI Specific Disclosures

Training Data: We may use anonymized or pseudonymized conversation data to improve our service delivery. However, we do not sell your personal inputs to third parties for their own independent training purposes.

Automated Decision-Making: Bemo Helper does not use your data for automated decision-making that produces legal effects. While our third-party AI providers (like OpenAI) utilize automated processing to generate content, the final application of that content within our service remains under human oversight or is purely informational.

Data Retention

We retain your personal data and conversation history only for as long as your account is active or as needed to provide you with our services.

Account Deletion: Upon your request for account deletion, we will purge your personal data from our active databases, subject to legal or tax retention requirements (e.g., invoices must be kept for 10 years under German commercial law).

Security Measures

We implement robust technical and organizational measures to protect your data, including:

Encryption: Data is encrypted both in transit (SSL/TLS) and at rest.

Access Control: Strict internal policies to ensure only authorized personnel access sensitive data.

Your Rights

As a resident of the EU, you have the following rights:

Right to Access: Request a copy of the data we hold about you.

Right to Rectification: Ask us to correct inaccurate information.

Right to Erasure: Request that we delete your data ("Right to be forgotten").

Right to Object: Object to the processing of your data for marketing or legitimate interests.

Right to Portability: Request a transfer of your data to another service.

To exercise these rights, please contact us at [email protected].

Contact Information

For any questions regarding this Privacy Policy or our data practices, please contact:

Bemo Helper Email: [email protected]

Address: Preussenallee 5, 14052 Berlin, Germany

You also have the right to lodge a complaint with a supervisory authority, such as the Berliner Beauftragte für Datenschutz und Informationsfreiheit.